Dialog is a unique video call routing platform that works in a similar way to audio contact centre systems where native video calls can be routed in the same fast and convenient way as audio. Dialog allows organisations to centralise key functions such as reception, help desk, security and any other face-to-face functions -accessed remotely via video conferencing.
Dialog allows video calls to be routed to specific department. It puts users in a queue if no one is available, forwards calls, allows users to be placed on hold, transferred and add others on the fly. Dialog is the video plug-in available on all Vpod products as well as a standalone platform that can be embedded within customers’ existing workflows such as apps, intranets etc.
•Full support for users, delivering a great experience
•Faster resolution times
•Follow the sun face-to-face support models
•Automated workflows with embedded help resources